If you experience a power cut, the number to ring 24/7 is
0800 31 63 105
In the event of an emergency, whether a power cut, issue with our equipment or even roadworks, it is important that people (especially vulnerable residents) have easy access to our emergency contact details.
We run a free Priority Services Register (PSR) for those who may need more support in the event of a power cut. Every resident over the age of 60 is eligible to join the register.
So are those residents with a disability, are blind or visually impaired, are chronically sick, dependent on medical equipment, or have young babies.
If you wish to register please visit our website by clicking here.
We have also produced a leaflet that provides advice on energy efficiency. It also contains useful contact details of other organisations who are able to offer advice for residents on keeping warm and reducing energy bills. This can be found on our website here: http://www.ukpowernetworks.co.uk/internet/en/help-and-advice/documents/EE_leaflet.pdf.